Proper repair and preventative maintenance on your equipment is essential to your business — especially when it comes to equipment like your compressed air system, which is integral in keeping your operation running.
When it comes to finding an equipment service provider, finding a quality provider can mean the difference between your equipment running efficiently and dealing with unplanned downtime.
How can you determine if an equipment service provider is the right one? There are three things you should expect from a quality service provider, no matter what equipment they service. Let’s look into each one in more detail.
What to expect from a good service provider
You wouldn’t trust just any old doctor to perform surgery on you, would you? Well, you shouldn’t trust just any equipment service provider to work on your compressed air system (or any of your equipment, for that matter).
When looking for a service provider, you want someone with experience working on your equipment. For your compressed air system, you want an experienced technician who understands the make and model of your system, strong experience in maintenance and repair, have access to spare parts, and be familiar with compressed air technology to diagnose issues that complement the system (i.e. piping, air dryers, inline filtration, oil/water separators, etc.).
Downtime costs you. When you experience an issue with your compressed air system or other crucial equipment that keeps your business operating, you need a service provider who can take care of it quickly — preventing significant losses.
However, it’s not just about how quickly a service provider can get to you. You’ll also want to consider how quickly they can get the job done. Your equipment service provider should be able to clearly communicate how long a job will take and provide ongoing updates about the progress of the repair, so you can set expectations with your team and customers. In emergency situations, you’ll need a service provider who can expedite necessary parts or provide a rental to keep your business up and running while your system is repaired.
- Reliability and Trustworthiness
Repair situations are seldom planned, meaning you need an equipment service provider you can count on when the unexpected happens. A great way to gauge reliability of a service provider is to look at their testimonials and reviews. Consider the following when reading over these:
- Did others find the service provider trustworthy?
- Did the provider get the job done in a timeousmanner?
- Were all costs disclosed?
- Would the reviewer make use of their services again?
- Were there any obvious red flags?
- How long have they been in business?
- What is your initial impression when speaking to them for the first time?
When it comes to specialized equipment (like a compressed air system), it is difficult to tell what repairs really need to be done and what a service company is overcharging for or putting their mark up on. You need a partner you can trust, with ethical and honest business practices, and who has your best interests in mind — meaning you only pay for the service, parts, and technicians that are required for the repair or maintenance.